‘Exceptional Quality, Exceptional Service’
With many years expertise in the bathroom and wet room industry, and building on the highly successful design and installation business of Bathrooms & Wetrooms Ltd, Wetrooms Online Ltd was established in 2007 as direct response to the need of a ‘supply only’ wet room company that could also offer independent expert advice on the products supplied.
From the start our focus has unashamedly been placed on quality as opposed to price. Unlike other wet room & bathroom supply companies we don’t ‘stack it high an sell it cheap’ with cheap also describing the quality, opting instead to offer ‘Exceptional Quality’ coupled with ‘Exceptional Service’ because at the end of the day value is inherently found in quality.
We build strong relationships with the leading brands such as Aqualisa, Keuco and Laufen, with our wet room experts and customer service staff often attending the manufactures training seminars to further enhance their product knowledge so that we can offer our customers an unrivaled level of advice and service.
Calling on our experiences from fitting countless wet rooms and walk in showers we have developed our own WetBase™ wet room floor tray. The WetBase™ was designed and tested in Germany to our own exacting specifications, and manufactured to strict quality controlled tolerances within the EU, unlike many competing bases that are inferior quality Far Eastern imports.
Exceptional service extends to exceptional delivery; If you purchase one of our highly popular WetBase™ kits before 3pm Monday to Friday, we will ship it the same day for delivery the NEXT working day at no extra cost. With all other products we aim to ship them within 48hrs and if a delay is likely we will contact you to keep you informed.
To further demonstrate our commitment to exceptional quality and exceptional service we offer a 100% money back guarantee* if you are not entirely happy with the item or it is not right for your needs. Simply return the item and upon its safe receipt in re-saleable condition we will refund 100% of your money paid for the item in the first place.
To help us ensure that we are delivering on our claim of ‘exceptional service’ we have enlisted the help of TrustPilot to collect and verify independent genuine customer reviews. Customer reviews help us to understand how we are performing and where we can improve our service to you the customer. We read and respond to every review left.
*Terms & Conditions apply: 100% Money Back Guarantee Terms & Conditions.