Total Satisfaction or 100% Money Back Guarantee

We work hard to ensure that our product descriptions are accurate and that you receive the correct order in a quick time. However, in the unlikely event that you are not 100% happy with your order it can be returned to in its original condition and original packaging for a 100% refund excluding the cost of return to Wetrooms Online.

The following terms and conditions apply in addition to our standard terms and conditions:

1) You must contact Wetrooms Online on 0151 608 8011 or email This email address is being protected from spambots. You need JavaScript enabled to view it. in the first instance prior to making a return.

2) Items must be returned within 14 days of receipt.

3) Special order items are excluded from the 100% refund guarantee unless they are damaged.

4) We do not refund the cost of return carriage to Wetrooms Online unless the item was damaged in transit to you or we have shipped the incorrect item.

5) In the event that we have shipped the wrong item or it arrives damaged we will also refund the cost of the return carriage.

6) Refunds are limited to 100% of the purchase price paid. 

7) Items must be returned in a re-saleable condition, with ALL contents and in original packaging to receive a 100% refund.

8) The customer is responsible for the safe return of the item. Insurance during transit is highly recommended.

9) Please allow up to 14 working days for your return to be received, checked and the refund processed. Refunds will be made back to your original payment method.

10) Please see the Terms and Conditions page for full details and further terms.