Cookie Policy for Wetrooms Online Ltd.

This is the Cookie Policy for Wetrooms Online Ltd., accessible from www.wetrooms-online.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see : All About Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Pintrest and YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Wetrooms Online Ltd. does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.

This Privacy Policy only covers the use of Cookies by Wetrooms Online Ltd. It does not cover the use of Cookies by any other 3rd-party or advertisers.

This Cookie Policy should be read in conjunction with the Wetrooms Online Ltd Privacy Policy: https://www.wetrooms-online.com/customer-service/privacy-policy.html

For our full terms and conditions please see: https://www.wetrooms-online.com/customer-service/terms-conditions.html

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cancelation of an Order

If for any reason you wish to cancel your order please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call customer services on 0151 608 8011 detailing your order number. If the order is for a stocked item (i.e. NOT special order) and the order has not already shipped from Wetrooms Online or our suppliers a full and immediate refund will be made.
If the item has shipped then the customer will need to arrange for its safe and complete return before a refund can be made. Please see the returns policy below.

Returns

If for any reason you wish to return your purchase, with the exception of special order items, we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Goods must be returned to Wetrooms Online or if instructed the supplier in perfect condition and accompanied by the order confirmation. Wetrooms Online Ltd. is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.

We recommend using Recorded or Special Delivery when returning products since Wetrooms Online Ltd. and the Supplier will not be responsible for products lost or damaged in transit. Postage will be refunded only if products are faulty or an error has been made on the part of the supplier or Wetrooms Online Ltd.

Wetrooms Online Ltd comply with the distant selling regulations, however we reserve the right to deduct a re-stocking fee (up to 25%) of the original cost purchase price for items that are returned and that we cannot resell as 'new'. This can include but is not exclusive to:

- Items returned in damaged / ripped packaging
- Items returned in non-original packaging
- Items returned incomplete
- Items returned due to lack of delivery access and / or access to the room of installation.

It is the senders responsibility to make sure the returned item is correctly and sufficiently packed to prevent damage in transit.
Items damaged in return transit to Wetrooms Online Ltd (or the supplier) may result in a reduced refund dependent on the condition up to 100% of the price paid.

Please allow up to 14 working days for your return to be received, checked and the refund processed. Refunds will be made back to your original payment method.

To request a return please call 0151 608 8011 and have to hand your order number (WOVM XXX) and the date of order.

Special Orders / Bespoke Items:

Special order / bespoke items are exempt from our returns policy and can only be returned if delivered damaged, incomplete or if the order is incorrect due to Wetrooms Online or the manufacturers proven error.
Special orders and bespoke items cannot be canceled once placed onto the manufacturer.

 

We are so confident that you won’t be able to find a same or better quality wet room kit elsewhere for cheaper, that if you do we will match that price.
 

To claim our price match guarantee on the WetBase wet room kits the competitors matching product must meet the following criteria:

  • The product on the competitor’s site must be identical or equivalent in design, quality, materials size and structure to the Wetbase wet room kit it is being compared to.
  • The competitor’s product must be in stock and available for immediate delivery.
  • Wetrooms Online must have the identical product in stock and available for immediate delivery.
  • Wetrooms Online must be able to verify the availability and validity of the lower price on the competitor's website.
  • As we ship the WetBase wet room kits free of charge for next working day delivery, the competitors product shipping charges will be taken into the price and they must also ship next working day.
  • The competitor’s product must be available to purchase through their website.

How to claim the Price Match Guarantee on WetBase Wet Room Kits:

If you have found a better price from one of our competitor’s and it matches the above criteria, please call our customer services team on 0151 608 8011. When you call we will require the following information:

  • The competitor’s name and website address (NOT a price comparison site).
  • The competitor’s product code and the code of our comparable product.
  • The competitor’s product price including VAT and delivery.

If we can confirm that one of our listed competitors are offering the same product cheaper we will match that price for you.

 

Please note:

The price match must be claimed prior to purchase.
We can only match prices for one of each wet room kit per customer and prices of bulk purchases are not included.
The price match guarantee excludes competitor’s sale items, end of stock clearances or promotional offers etc.
The price match guarantee only applies to online items.

The price match guarantee excludes items on eBay (including Buy It Now), Amazon and other similar auction sites etc.

Contact Wetrooms Online

 

Wetrooms Online Ltd can be contacted as follows:

Tel: 0800 280 8008 (lines open 9am - 5pm, Monday - Friday).

Address:
6 - 8 Prenton Road West
Prenton
Wirral
Merseyside
CH42 9PN
UK

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

PRIVACY POLICY

This Website is owned by Wetrooms Online Ltd (hereafter “Company”) , a company registered in England and Wales.

We take user privacy seriously and take reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) in order to share with you our information collection and use practices. AS MORE CLEARLY DEFINED HEREIN, WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR KNOWLEDGE AND/OR APPROVAL. Please read this Policy carefully before sharing any personally identifiable information described below.

By using, registering or placing an order on this website at https://www.wetrooms-online.com, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on the web site.

For the purposes of the Data protection Act 1998, the Data Controller is Wetrooms Online Ltd of 4 Prenton Road West, Birkenhead, Merseyside, United Kingdom, CH42 9PN, (This email address is being protected from spambots. You need JavaScript enabled to view it.).

What personally identifiable information does the Company collect and how is it used?

When you visit, register or order products or services on https://www.wetrooms-online.com you may be asked to, or of your own volition, provide information from which you can be identified, including your name, email address, home or business address etc as well as text you may upload and other technical data such as the IP address of the machine you use. The Company will not collect such information from users while they use the web site unless they voluntarily provide it to us and authorise us to collect such information. Users may provide other information about themselves from which they can be identified.

The company will process your personal data on the basis of Contract: 'The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract'.

The Company may use or disclose all such information in order to:

  • fulfil a sale of a product or service including sharing such information with its partners and suppliers
  • support marketing activities
  • to respond to other inquires or requests by you
  • to provide information about specials, sales or new products or services that you will introduce in the future.
  • obtain analysed information


and will retain such information for the following period of time:

  • For no longer than required to fulfil the sale of the product
  • For no longer than required to perform the service
  • As long as legally required for VAT/TAX purposes etc.

We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with the Company, without your specific and unambiguous consent, except in connection with the sale or merger of the Company or the division responsible for such services provided.

User may ‘opt out’ by contacting customer service at This email address is being protected from spambots. You need JavaScript enabled to view it..

In order to fulfil an order it may be necessary to pass your personal details (name, address, telephone number) onto a 3rd party supplier. The 3rd party suppliers will only use this data to fulfil your order. 

The Company or our appointed review service; TrustPilot, from time to time, send or post surveys or requests for your feedback in order to help us make our web site and services better. Any responses we receive from users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any non-employees of Company, except that information provided in the Feedback/Comments areas.
These email requests may be opted out of by clicking on the unsubscribe link within the email.

The TrustPilot terms and conditions may be found at:https://uk.legal.trustpilot.com/end-user-terms-and-conditions

If you are chosen for a promotion or as a winner in a contest, you give the Company permission to use your name, image and other information about you, for marketing purposes.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

We may use your telephone number or email address to contact you in order to support your request / and or purchase from www.wetrooms-online.com.

What non-personally identifiable information does the company collect and how is it used?

The Company collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.

Does Wetrooms Online Ltd have a newsletter?

The Company regularly sends out a Newsletter via email (hereinafter "Newsletter") to all Users who have actively opted in to receive the newsletter. In these Newsletters, we may inform you about new features from Wetrooms Online Ltd and about the upcoming week’s events or special promotions.

User may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it..

Disclosure of your information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented (opted in) when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at This email address is being protected from spambots. You need JavaScript enabled to view it..

You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure, so far as reasonably possible, that your information is used by third parties in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Does the Company use cookies?

Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to identify you and allow you to log in once to our web site and search or post without having to log in again and again. Cookies are also used by our affiliates or links to identify you as a User of https://www.wetrooms-online.com.

The following is a summary of the types of cookies that are being used on this site, along with information on how you can block them.

Cookie TypeCookie File NamesPurposeActive on this siteMore Information
Essential Site Cookies Various Site cookies are essential to the operation of this website. They are usually set when you first visit the site and deleted when you close your browser. If blocked, this site will not operate correctly Yes n/a
CMS (Content Management System) Various Cookies are set by our CMS/Blog system when you first visit this site. These cookies are not used by Wetrooms Online Ltd. These cookies are usually deleted when a user closes their browser Yes n/a
Google Analytics _utma
_utmb
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These cookies are used to collect information about how visitors use our site. The information is used to compile reports that let us improve the site. The information is collected in any anonymous form, including the number of visits to this site, how you arrived at the site, and which pages you visted. Yes You can opt-out of these cookies by following this link: http://tools.google.com/dlpage/gaoptout
Adverts various Our advertisers may use cookies to serve you with adverts based on your previous search and web usage. These cookies are not used directly by Wetrooms Online Ltd. No You can visit http://www.youronlinechoices.com/uk/your-ad-choices for more information on how the information is used, and how you can block them.
Tracking Google 
Facebook
Tracking cookies may be placed on your PC that track your use of the website. Theses cookies allow us to see which websites refered you to www.wetrooms-online.com 

Also to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across web sites.

Yes  
Site Cookie Acceptance cookietab-last-shown-time
cookietab-consent
These cookies are used to record if a user has accepted the use of cookies on this website Yes n/a

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The Company does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.

This Privacy Policy only covers the use of Cookies by Wetrooms Online Ltd. It does not cover the use of Cookies by any other 3rd-party or advertisers.

Is my information private with company merchants and advertisers?

The Company web site may contain links to various 3rd-party web sites and the external web sites of our advertisers and/or 3rd-party partners. Each of these web sites may have a privacy policy that differs from that of the Company. This Policy does not cover the privacy policies of other web sites. We urge you to check the privacy policies of each web site that you may visit or interact with.

The only Voluntary Information that may be shared between Company and one of our partner web sites is that which pertains to information used in the furtherance of tracking an order and providing you with correct information regarding same.

Order information, including order numbers and amounts, may be available to the Company, affiliate merchants and 3rd-party affiliate program management companies, for accurate tracking purposes. The Company will not release this information to other parties unless you request it.

The Company provides banner and other advertising on its web site, from Google and other third parties, that may place and read cookies on your browser, or use web beacons to collect information in the course of advertisements being served. If you are concerned about your privacy regarding these advertisements, please refer to Google’s (or other third party) privacy policies.

What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

The Company requires that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that the Company will not be liable for any losses or damages.

The Company limits access to personal information about users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.

May I see the information the Company collects about me?

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We do not raise any charge in providing you with details of the information we hold about you, but we may raise a charge where such requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or refuse to act on the request.

Can I Opt-out?

The Company gives users the option to remove personally identifiable information from our list of active users.

You may also choose to opt-out of certain communications from the Company, such as our Newsletter.

If you want to unsubscribe or opt-out of communications from us, send an email to Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond within 48 hours.

The Company is not responsible for removing personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this Policy.

Where is the web site located?

The Company web site is maintained in the United Kingdom. If you are located outside of the U.K., by using the web site, you authorise the import of you information and its use, as specified in this Policy.

What is the minimum age to use this website

Use of https://www.wetrooms-online.com and products/services are intended for persons who are eighteen (18) years or older, or business entities.

If proof comes to the attention of the Company that an individual user is under the age of eighteen (18) years, and is accessing our services and/or products without the consent, approval or authorisation of their parents or legal guardian or other person with legally recognised parental authority, the Company will immediately terminate such account.

Will there be changes to this Privacy Policy?

The Company reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Company.

The Company will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Company web site assumes that they have read and accepted this Policy, as it may be amended from time to time.

Where can I access this policy?

This Policy is accessible from the Home Page of the Company web site, under the link “Privacy Policy".

Spy ware

The Company never uses or installs spy ware on user computers, nor do we use spy ware to retrieve information from user computers.

Section Titles

The section titles used in this Policy are purely for convenience and carry with them no legal or contractual effect.

Payment Partners

The Company accepts WorldPay & PayPal as a payment option, and all users are subject to their individual terms of use, privacy policies and other legal requirements, which users can review at the following links:

https://www.worldpay.com/uk/terms-conditions & https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full

Users are encouraged to review the Terms of Use, Privacy Policy and other legal disclosures of payment partners.

We do not collect or hold your Debit / Credit Card details or PayPal account information. That is processed securely by WorldPay or PayPal on our behalf.

More Information:

This Privacy Policy should be read in conjunction with the Wetrooms Online Ltd Cookie Policy: https://www.wetrooms-online.com/customer-service/cookie-policy.html

For our full terms and conditions please see: https://www.wetrooms-online.com/customer-service/terms-conditions.html

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it..

What is the effective date of this privacy policy?

This Privacy Policy was last updated, and became effective, on 30/04/2018.