Wetrooms Online - Recommended by Our Customers

At Wetrooms Online we are extremely proud to be so highly recommended by our customers, many of whom are repeat customers. Read their testimonials of Wetrooms Online below:

Cookie Policy for Wetrooms Online Ltd.

This is the Cookie Policy for Wetrooms Online Ltd., accessible from www.wetrooms-online.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see : All About Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Pintrest and YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Wetrooms Online Ltd. does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.

This Privacy Policy only covers the use of Cookies by Wetrooms Online Ltd. It does not cover the use of Cookies by any other 3rd-party or advertisers.

This Cookie Policy should be read in conjunction with the Wetrooms Online Ltd Privacy Policy: https://www.wetrooms-online.com/customer-service/privacy-policy.html

For our full terms and conditions please see: https://www.wetrooms-online.com/customer-service/terms-conditions.html

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Wetrooms Online®


Wetrooms Online® Ltd can be contacted as follows:

UK customers call: 0800 280 8008 (lines open 9am - 5pm, Monday - Friday).

Wetrooms Online Ltd.
Unit D4 - Brookway
North Cheshire Trading Estate
CH43 3DS

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cancelation of an Order

If for any reason you wish to cancel your order please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call customer services on UK: 0151 608 8011 / Republic of Ireland: 01 697 1014.
Please have your order number, delivery postcode and the date of order to hand.

If the order is for a stocked item (i.e. NOT special order) and the order has not already shipped from Wetrooms Online or our suppliers a full and immediate refund will be made.
If the item has shipped then the customer will need to arrange for its safe and complete return before a refund can be made. Please see the returns policy below.


If for any reason you wish to return your purchase, with the exception of special order items, we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Goods must be returned to Wetrooms Online or if instructed the supplier in perfect condition and accompanied by the order confirmation. Wetrooms Online Ltd. is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.

Due to the impact of Coronavirus some suppliers (currently: Impey) are not accepting returns into their warehouse etc. These returns will be honoured at a later date as long as they are notified to us in accordance with the above, and still meet with the above criteria upon their eventual return.

We recommend using Recorded or Special Delivery when returning products since Wetrooms Online Ltd. and the Supplier will not be responsible for products lost or damaged in transit. Postage will be refunded only if products are faulty or an error has been made on the part of the supplier or Wetrooms Online Ltd.

Wetrooms Online Ltd comply with the distant selling regulations, however we reserve the right to deduct a re-stocking fee (up to 25%) of the original cost purchase price for items that are returned and that we cannot resell as 'new'. This can include but is not exclusive to:

- Items returned in damaged / ripped packaging
- Items returned in non-original packaging
- Items returned incomplete
- Items returned due to lack of delivery access and / or access to the room of installation.

It is the senders responsibility to make sure the returned item is correctly and sufficiently packed to prevent damage in transit.
Items damaged in return transit to Wetrooms Online Ltd (or the supplier) may result in a reduced refund dependent on the condition up to 100% of the price paid.

Please allow up to 14 working days for your return to be received, checked and the refund processed. Refunds will be made back to your original payment method.

To request a return please customer services on UK: 0151 608 8011 / Republic of Ireland: 01 697 1014Please have your order number, delivery postcode and the date of order to hand.

Special Orders / Bespoke Items:

Special order / bespoke items are exempt from our returns policy and can only be returned if delivered damaged, incomplete or if the order is incorrect due to Wetrooms Online or the manufacturers proven error. Special orders and bespoke items cannot be canceled once placed onto the manufacturer.


We are so confident that you won’t be able to find a same or better quality wet room kit elsewhere for cheaper, that if you do we will match that price.

To claim our price match guarantee on the WetBase wet room kits the competitors matching product must meet the following criteria:

  • The product on the competitor’s site must be identical or equivalent in design, quality, materials size and structure to the Wetbase wet room kit it is being compared to.
  • The competitor’s product must be in stock and available for immediate delivery.
  • Wetrooms Online must have the identical product in stock and available for immediate delivery.
  • Wetrooms Online must be able to verify the availability and validity of the lower price on the competitor's website.
  • As we ship the WetBase wet room kits free of charge for next working day delivery, the competitors product shipping charges will be taken into the price and they must also ship next working day.
  • The competitor’s product must be available to purchase through their website.

How to claim the Price Match Guarantee on WetBase Wet Room Kits:

If you have found a better price from one of our competitor’s and it matches the above criteria, please call our customer services team on 0151 608 8011. When you call we will require the following information:

  • The competitor’s name and website address (NOT a price comparison site).
  • The competitor’s product code and the code of our comparable product.
  • The competitor’s product price including VAT and delivery.

If we can confirm that one of our listed competitors are offering the same product cheaper we will match that price for you.

Please note:

The price match must be claimed prior to purchase.
We can only match prices for one of each wet room kit per customer and prices of bulk purchases are not included.
The price match guarantee excludes competitor’s sale items, end of stock clearances or promotional offers etc.
The price match guarantee only applies to online items.

The price match guarantee excludes items on eBay (including Buy It Now), Amazon and other similar auction sites etc.